Of course, they knew they would gain leadership, communication, and customer service skills. That was a given—Sudsies trains all its employees to the highest level in these areas. But what truly surprised them was the profound purpose and fulfillment they’d gain from being part of Miami’s favorite dry cleaning family.

For Aiden, this hands-on experience has been a powerful anchor in a world where many of his peers feel adrift. He knows that many people his age struggle to find focus or figure out what they want to do. By not seeking out opportunities to engage with the community, they are missing out on incredible opportunities. This is why Aiden loves coming to work and looks forward to it. It’s not just a job; it’s a chance to connect with people and build a foundation for his future.

As a business administration major at the University of Florida, Aiden’s journey began when his uncle, Jason, gave him the opportunity to help run the Boca store. Aiden quickly realized the power of a strong team and a supportive company culture. “Everybody here works together, communicates great—it really is like a family,” Aiden explains. “That’s how you get things done. Showing up and being productive in this generation definitely gets you ahead.” This hands-on experience in leadership and operations is preparing him for his future goals in real estate development and investment.

Paulette, a recent graduate who is preparing to get her MBA, echoes this feeling of support. She credits the company for the opportunities and trust they’ve been given. “With our generation, a lot of people don’t get the opportunity to create a relationship or even speak to the CEO,” Paulette says. “The way we are able to speak with management so easily is such an incredible thing.” The company’s trust in their problem-solving skills and the flexibility they’re given to work on projects and attend classes shows a real investment in their professional growth.

Building Relationships That Last

The true heart of their experience lies in the relationships they’ve built with their clients. They’re not just providing a service; they’re building a community. Paulette notes that customers know them as “the face of Boca” and that conversations often go beyond the clothes.

Aiden remembers his very first client, a woman with a large order and an even bigger smile. “She uses Sudsies for the people—the quality that we give her, but also the quality of the people,” he says. This client was so impressed she continues to drive to the Boca store even though there are other locations closer to her home.

Paulette’s connection with one of her first customers grew from a simple conversation about garments into a cherished friendship. She’d talk about the meticulous care her garments would receive, building a trust so strong the guest began sharing stories about her high-end shopping trips. “She always comes in and shares fashion tips and the latest finds with me,” Paulette shares. The relationship even extended to the client’s husband, who now comes in to pick up items and even gets Aiden to help with tech issues—like when he helped get the couple back into their email account.

A New Generation of Professionals

For both Aiden and Paulette, this job is preparing them for the future in a way a digital world never could. “A job in customer service really prepares you for the future,” Aiden explains. “I am used to talking to clients and troubleshooting, thinking fast, and saying the right thing.” It has taught him the importance of working hard, staying motivated, and having a clear end goal.

Paulette is motivated by her customers’ stories and experiences. “The stuff our customers do motivates us to be like them,” she says. The people they work with and for have inspired them to strive for success. “They are incredible mentors and they show us what is possible.”

In a world increasingly dominated by faceless, technological interactions, Aiden and Paulette have found something rare and truly valuable. The hard work, the trust from management, and the deep, human connections with their clients have given them a feeling of accomplishment and satisfaction that can’t be replicated online. They are a new generation of professionals, grounded in the power of real relationships and the joy of working hard for something they believe in.